Sonos has introduced a revamped mobile app and a new web app, enhancing the ease and speed of control over Sonos speakers from anywhere, not just limited to Wi-Fi networks at home. It is discontinuing its desktop apps for Windows and macOS. The updated app, available from May 7th, features a redesigned home screen with customizable layouts and a persistent search bar to provide a faster and more reliable user experience.
Sonos released a redesigned mobile app that promised a more personalized and modern experience with a customizable home screen, but the update removed several features, prompting mixed reactions from users. While some praise the improved responsiveness and intuitive design, others, especially those relying on local music libraries and sleep timers, are frustrated with the app's regression in functionality and accessibility.
Sonos' recent app redesign has caused an uproar due to missing features and disrupted user experiences. CEO Patrick Spence defends the changes, citing greater personalization and improved performance. Sonos is working to address bugs and restore user trust. Its challenges and responses offer insights into app development and user interface evolution.
The Sonos app redesign aimed to modernize and enhance user experience but faced significant backlash due to bugs and missing features. CEO Patrick Spence has responded to critics, issued an apology, and outlined a roadmap for continual bi-weekly updates to address these issues and improve functionality. Key improvements will focus on stability, music library capabilities, volume responsiveness, and restoring playlist editing features.
Sonos' app launch in May was one of the most disastrous software releases by any consumer technology company ever. The app was released with plenty of bugs and missing core functionality. Sonos predicts that it will fall $200 million short of its annual revenue target. It has postponed two new products until the problems are fixed, which is still expected to take months. The issues were caused by the company ignoring tech debt, disregarding employee warnings, and cutting costs.