Identifying invisible obstacles in users' lives is essential for reducing friction and improving conversion rates. For example, customers might delay purchasing a new couch because they are unsure how to dispose of their old one. Adding a service to manage old furniture can address this issue. Tools like Hotjar can be used to observe user behavior and identify points of hesitation. Understanding that fear of disrupting existing workflows can also be a barrier. Companies should provide solutions that minimize risk and boost user confidence.